The PRIME team was excited to invite back April Looney, ReferalExchange’s Director of Servicing Operations! PRIME’s AMA series was launched in early 2022 to facilitate a direct line to ReferralExchange’s leadership and other team members. The featured guests for these events are uniquely positioned to enhance our agent’s success with ReferralExchange referrals and understanding of the company as a whole.

For our September session, our Director of Servicing Operations, April Looney, joined us to talk a bit about her role in the company. As Director of Servicing Operations, April is responsible for a lot of different teams, including our entry level Daily Servicing team that call the clients and do our manual qualification when needed, our Inbound team that answers our public facing number, and now even aspects of our new website The session starts with April speaking a bit about her background, what the near future holds for ReferralExchange, and then jumps into answering some of our agent questions!

Check out the video below to watch the session’s recording:

If you have any questions or would like additional information about items addressed in the session please reach out directly to your Agent Advocate.

As the PRIME AMA series continues to develop additional sessions, we want to deliver content that has a high value to you. Please let your Agent Advocate or our PRIME Community Manager Shawn Smith ( know if there is a topic which you would like to have explored in a future session.

Please follow and like us:

Leave a Reply